Terms of Service

PickCampsite is software that independent campgrounds use to run reservations, site maps, payments and daily operations, and a website where campers find those campgrounds and book stays.

We do not own or operate any campground. Each campground is run by its Owner, who is responsible for the property, its sites, amenities, safety, rules and the stay itself. When a Guest books, the stay is an agreement between the Guest and the campground.

• You must be at least 18 years old to create an account or book a stay.
• Give accurate information and keep it up to date.
• Keep your password safe. You are responsible for activity under your account; tell us right away at support@pickcampsite.com if you think someone else has used it.
• Owners may give staff accounts with limited roles. Owners are responsible for what their staff do in PickCampsite.

Free to use. PickCampsite does not charge Owners setup, monthly or subscription fees. If we ever introduce paid features, we will tell you at least 30 days in advance, and features you already use will not start costing money without your agreement.

Your listing. By publishing a campground you confirm that you have the right to list and rent it, that your listing (sites, photos, amenities, prices, fees, taxes and policies) is accurate, and that you will honor confirmed bookings. Listings are reviewed before they go public, and we may decline, hide or remove a listing that is inaccurate, unsafe, unlawful or breaks these terms.

Your business, your rules. You set your prices, availability, cancellation and refund policy, campground rules and which taxes and fees apply. You are responsible for collecting and paying taxes that apply to your stays, for permits and licenses, and for following the laws that apply to your campground.

Getting paid. Online payments use Stripe. To take them you must open a Stripe Express account through PickCampsite and accept Stripe’s Connected Account Agreement. Guests pay PickCampsite through Stripe, and Stripe sends you the booking amount (your price, fees and taxes) to your bank account, less any refunds. We may delay or reverse a payout when a refund, cancellation or card dispute requires it, and you agree to repay amounts that are refunded or lost in a dispute about your stay.

Support access. If you ask us for help, a PickCampsite team member may open your account to assist. Each visit is limited in time, recorded with its reason and shown on your dashboard, and support staff cannot change payouts, refunds or your team.

Guest information. You receive Guests’ booking details so you can host them. Use them only to provide and manage their stay and as the law allows, keep them secure, and do not sell them.

Your booking. When you book, you agree to the campground’s rules, check-in and check-out times and cancellation policy, which are shown before you pay. Your contract for the stay is with the campground. Bring what the campground requires and follow its rules; it may refuse or end a stay for serious rule breaking.

Prices and the service fee. Before you pay, checkout shows the total: the campground’s price, its fees and taxes, and the PickCampsite service fee (a booking fee plus card processing). A booking is confirmed only once payment is complete, and you receive a confirmation email.

Changes and cancellations. Cancellations and refunds follow the campground’s cancellation policy shown at checkout. A campground may cancel a confirmed booking only in exceptional cases, and must then refund what you paid in full. Refunds go back to the card you used and can take 5–10 business days to appear.

Site choice. When you pick a specific site, the campground may only move you to another site if its policy allows it and the site is equivalent.

Card payments are processed by Stripe. PickCampsite never sees or stores full card numbers. Charges appear on your statement as PickCampsite. If something is wrong with a charge, contact us at support@pickcampsite.com before disputing it with your bank; we will work with the campground to sort it out.

You keep ownership of what you post, such as campground descriptions, photos, reviews and messages. You give PickCampsite a non-exclusive, royalty-free license to host, display and share it to run and promote the service. Only post content you have the right to share.

Reviews must reflect a real stay and be honest. We may remove content that is false, abusive, unlawful, infringing or unrelated, and Owners may reply to reviews publicly.

• No fraud, fake listings, fake bookings or fake reviews.
• No harassment, discrimination or unlawful content.
• Don’t try to break, overload, scrape or get around the security of PickCampsite, or access accounts or data that aren’t yours.
• Don’t use guest or owner contact details for spam or marketing without consent.

You can stop using PickCampsite at any time; email support@pickcampsite.com to close your account. We may suspend or close an account or listing that breaks these terms, puts others at risk or is required by law. Bookings already confirmed are handled fairly: we will help Guests get refunds where a stay can’t go ahead.

PickCampsite is provided “as is” and “as available”. We work to keep it accurate and online but don’t promise it will always be uninterrupted or error-free. We are not responsible for the condition of any campground, what happens during a stay, or information an Owner provides. Nothing in these terms limits rights you have under consumer protection laws that can’t be waived.

To the extent the law allows, PickCampsite is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or data. Our total liability for any claim about the service is limited to the greater of $100 or the amount you paid PickCampsite (not the campground) in the 12 months before the claim.

If you break these terms or the law, or (for Owners) a claim arises from your campground or your stays, you agree to cover the reasonable costs, including legal fees, that PickCampsite incurs because of it.

These terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules. Please contact us first so we can try to resolve any problem informally. If we can’t, disputes will be decided by the state or federal courts located in Colorado, and you and PickCampsite agree to their jurisdiction.

We may update these terms. If a change is significant, we will tell account holders by email or in the app before it takes effect. Continuing to use PickCampsite after that means you accept the updated terms.

PickCampsite, Colorado, USA · support@pickcampsite.com