Privacy Policy
Last updated October 22, 2026
This policy explains what personal information PickCampsite (“we”, “us”) collects when you use pickcampsite.com, why we use it, who we share it with and the choices you have. It applies to campground owners and staff and to campers who browse or book.
In short: we collect what we need to run bookings and campground accounts, we share booking details with the campground you book, we use a few service providers to run the site, and we never sell your personal information. See also our Terms of Service.
1. Information we collect
Accounts. Your name, email address and password (stored only as a secure hash, never in readable form), and whether you confirmed your email.
Campground owners. Your organization’s legal and display name, campground address, contact name, email and phone, and everything you enter about your campground: sites, maps, photos, rates, policies, staff and settings. Stripe collects the identity and bank details needed for payouts; we only receive your Stripe account status.
Bookings. The guest’s name, email, phone number (if given), dates, site, party size and, where the campground asks for them, vehicle and RV details such as licence plate and length, plus notes, messages with the campground, reviews and booking history.
Payments. Card payments are handled by Stripe. We never receive or store full card numbers; we keep payment and refund records (amounts, dates, status and Stripe reference numbers).
Messages to us. What you send through the Contact us form or by email.
Technical information. IP address, browser and device type, pages requested and timestamps, which we use for security (for example to stop password guessing and spam), to keep the site working and to fix problems.
2. How we use it
- To create and secure accounts and let you sign in.
- To make, confirm, change and cancel bookings, and to take payments and refunds.
- To send the emails the service needs: booking confirmations, receipts, cancellation notices, password resets and messages between guests and campgrounds.
- To show campground listings, maps, availability and reviews.
- To answer support requests and messages.
- To prevent fraud and abuse, and to meet legal, tax and accounting obligations.
- To understand how the public site is used and improve it (see Analytics).
5. How long we keep it
We keep account information while your account is open. Booking, payment and tax records are kept for as long as the law requires (typically up to seven years), even after an account closes. Security logs are kept for a limited time. When information is no longer needed, we delete or anonymize it.
6. Security
We use encrypted connections (HTTPS), hashed passwords, encrypted storage for payment keys, role-based access for campground staff, rate limits against password guessing, and logs of administrative and financial actions. No system is perfectly secure; if we learn of a breach that affects you, we will tell you as the law requires.
7. Your choices and rights
- Update your name and password in Account settings.
- Use the unsubscribe link in marketing emails from a campground.
- Ask for a copy of your information, for corrections, or for your account to be deleted, by emailing support@pickcampsite.com. We may keep records we must retain by law.
Depending on where you live, including under the Colorado Privacy Act, you may have rights to access, correct, delete or get a copy of your personal data and to opt out of its sale or targeted advertising (we do neither). We will answer requests within 45 days, and you can appeal a decision by replying to our answer.
8. Children
PickCampsite is not meant for children. Accounts and bookings are for adults 18 and over, and we don’t knowingly collect information from children under 13. If you think a child has given us information, email support@pickcampsite.com and we will delete it.
9. Changes to this policy
We may update this policy. The date at the top shows the latest version, and we will email account holders about significant changes.
10. Contact
PickCampsite, Colorado, USA · support@pickcampsite.com